How to return an item?


Here at heySHOP we strive to offer you an excellent customer service, but we are aware that sometimes you may want to return your purchase.

That's why we've made returns very easy. Here is how you can return an item:

Returns via myHermes:
1. Complete the returns form here and copy your Unique Return Number (URN) and our return address.
2. Add the Unique Return Number (URN) in the Give your parcel a reference field when you purchase a label from myHermes website.
3. Drop off your return parcel to the nearest myHermes Drop Off point and relax while we process your return.

If you forgot to add the Unique Return Number (URN) in the reference box, please write it on a paper and stick it on the parcel. Without this number, we won't be able to process your return.


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