Delivery policy

Royal Mail Standard Delivery - FREE

Estimated delivery time: 3 to 5 working days

Our most popular delivery option is perfect for small items such as cases, screen protectors, and cables/adaptors.
All orders dispatched via Royal Mail Standard Delivery will arrive within 3 to 5 working days, but delays may occur. We guarantee same-day dispatch for all orders (Monday to Friday) if you place your order before 12PM.

Royal Mail Express Delivery - £3.95

Estimated delivery time: 24-48h

Best choice if you're in a rush and want your product quicker. For a small amount, you can receive your order as fast as 24 hours. Deliveries with this method will be made only from Monday to Saturday. Please note during peak times, such as Christmas, it may take longer.

We deliver to the following countries: 
Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland.

PLEASE NOTE: All international parcels are subject to customs fees and taxes. Please check with your local authority before ordering.

Royal Mail International Standard - from £2.99 (exact price is shown at checkout)

Estimated delivery time: 5 to 10 working days

Royal Mail's reliable and safe international delivery service. All orders will be dispatched on the same day if placed before 12 PM.

PLEASE NOTE: Late deliveries are unfortunately beyond our control. For any questions please use the contact form or live chat. If your order is delivered late, heySHOP will refund you any shipping charges, unless your order has been delivered via the FREE Standard Delivery service. heySHOP will not offer any compensation for consequential losses e.g. time spent to collect the item. If your EU order is delivered late, we cannot offer you any late delivery compensation or any other consequential losses caused by the late delivery.

HeyShop uses Royal Mail as a delivery service. There are very rare cases when a parcel gets lost completely during transit. If this occurs, we apologise for the inconvenience and we ask for your patience in resolving the issue.
In case your parcel has been lost during transit, HeyShop will refund your order amount and file a lost parcel case with the delivery company to recover the compensation.
Please note that if a parcel gets lost, HeyShop will have to open a case with the delivery company, and we cannot take any action until we receive confirmation that the parcel was lost. Once we receive confirmation from the delivery company, we will process your refund.

The confirmation can take up to:

Royal Mail - 10 working days to confirm a lost parcel
Royal Mail International - 21 working days to confirm a lost parcel